Privacy Policy

At Napoli Pizza ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our online ordering platform.

1. Information We Collect

We collect information that you provide directly to us when using our services. This includes:

• Contact Information: Your name, email address, and phone number.
• Delivery Information: Your physical address and any special delivery instructions.
• Account Data: Order history, saved preferences, and loyalty program point balances.
• Payment Information: We do not store your raw credit card numbers. All payments are processed securely through a certified third-party payment gateway that tokenizes your data.

2. How We Use Your Information

We use the information we collect for the following business purposes:

• To process, fulfill, and deliver your food orders accurately.
• To communicate with you regarding your order status (e.g., confirmation and delivery tracking).
• To manage your user account and administer our loyalty rewards program.
• To send you abandoned cart reminders or promotional offers (only if you have opted in).
• To verify delivery addresses using mapping services to ensure our drivers can reach you.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share your data with trusted third-party service providers to facilitate our operations. These include:

• Payment Processors: To securely authorize and complete your financial transactions.
• Communication Services: To send automated transactional emails (like receipts and password resets).
• Mapping Services: To validate street addresses and calculate delivery routes.
• Legal Obligations: If required by law, subpoena, or other legal processes.

4. Cookies and Tracking

Our website uses essential cookies to maintain your session (e.g., keeping items in your cart while you browse and keeping you logged in). We may also use standard analytics tools to understand how our website is used and to improve our user experience. You can instruct your browser to refuse all cookies, but this may prevent you from placing an online order.

5. Data Security

We implement a variety of industry-standard security measures to maintain the safety of your personal information. Your data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

6. Your Rights and Choices

Depending on your location, you have certain rights regarding your personal data:

• Access and Update: You can review and change your personal information by logging into your account dashboard.
• Opt-Out: You may opt-out of receiving promotional emails from us by following the unsubscribe link in those emails. Transactional emails (like order receipts) will still be sent.
• Account Deletion: You can request the deletion of your account and personal data by contacting us directly.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: